Delivery Information

Order confirmation

All orders placed in the web site will be shipped only after confirmation from M&D (by an e-mail sending). M&D has the right to cancel or defer in whole or in part the orders because of the impossibility to supply the goods. These cases relieves us of the obligations previously entered into with the acceptance of the order and exclude any claims for damages. Delivery terms have to be considered as indicative. M&D is not obliged to pay a compensation for any direct or indirect damages due to delivery delays or interruption of the supply. The average timing of delivery should not exceed 50 days.

Price and shipping costs

The Price is in € (euros). The applicable Price is the one published in the web site at the time the orders are placed by the customers. The price is inclusive of VAT (21%) if the products are shipped by M&D and delivered inside the European Union. The price include shipping costs. M&D may request that the Customers bear part of the shipping costs, being understood that such amount will depend on the kind of delivery, the quantity of shipped products, the volume, the weight and the destination. The part of the shipping costs to be borne by the customers is indicated separately from the price, and shall be paid by the customers jointly with the payment of the price.

Shipping and delivery

Products will be delivered in the EU countries with a courier chosen by M&D. Delivery time changes according to the place of destination. We advise the customer to check the number and good condition of the packages, otherwise the dispute should be done immediately to the courier. The customer will draw regular verbal acceptance for any deficiencies and damages before accepting the goods. Complaints relating to the shipment or delivery of goods and its quality and quantity should be strictly carried out not later than eight days from the date of arrival of goods. In case of shortages or damage claims for the products, the same will be accepted only if accompanied by a copy of the consignment note where all the complaints are written. Complaints concerning invoices shall be strictly communicated not later than one day from the date of arrival of the document. Any complaints or disputes regarding a single consignment of goods shall not relieve the customer from the obligation to withdraw the remaining amount of goods. 

Payments*

The forms of payment you may choose are the following: a) bank transfer(paysera) b) Paypal 

Gurantee

All products have a warranty expressed directly by the producer.

Returns Policy

Do you want to return something? No problem! You can return any item for a refund, within 28 days of receiving your original order. The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way! Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting. All goods will be inspected on return. Before any returns, please contact with our contact centre for more details: info@medtourconsulting.com